TRANSPARENCY · FTC ALIGNED
Where AIhelps,and wherehumansdecide.
MettaPay uses AI to speed up support and surface risk signals. This page explains where, how, and the limits we place on it.
Last updated · July 7, 2026
This page is a defensible template maintained by MettaPay. It is not legal advice — consult qualified counsel before relying on it for production use.
01
Features that use AI
- Support assistant — first-line responses; complex issues escalate to a human agent.
- ENS name suggestions — recommends available subnames when you register.
- Risk & fraud signals — pattern detection on transactions; humans review adverse actions.
- Generated summaries — condensed views of dispute evidence and transaction history.
02
Accuracy and limits
AI output can be incorrect, incomplete, or out of date. Do not rely on AI-generated content for legal, tax, financial, medical, or investment decisions. Always verify amounts, addresses, and counterparties before signing a transaction.
03
Human-in-the-loop
- Compliance decisions (KYC/KYB approval, sanctions freezes, account suspension) are reviewed by a human before enforcement.
- Dispute outcomes are decided by arbitrators, not AI.
- You can request a human review of any automated decision that affects you — contact privacy@mettapays.com.
04
No AI-generated testimonials
Per FTC endorsement guidance (16 CFR Part 255), we do not publish AI-generated user testimonials, fake reviews, or fabricated case studies. Any user story on our site was submitted by a real customer with permission.
05
Training data & your content
We do not sell your transaction or message content to third parties for AI training. Aggregated, de-identified metrics may be used to improve our internal risk models.
06
Contact
Concerns about our use of AI? Email privacy@mettapays.com or use our contact page.